The Snowflake Stories Guarantee
Order your personalized children's book with confidence!
We believe that ordering one of Snowflake Stories’ beautiful, heirloom-quality, hardcover personalized books for kids should be worry-free.
Therefore, we guarantee that your personalized book will arrive free of errors. Period.
In the rare event that we have made an error in making your custom storybook, we will remake it at no cost to you. Simply use the Contact Us form to tell us what the issue is. Our reply email will guide you through the process.
If, by chance, you made an error when customizing your book or when placing your order, please use the Contact Us form to let us know. We are happy to send a corrected book to you. Even if you discover your error after your book has shipped, we will remake it and send the corrected book to replace the incorrect one. For this new corrected book, you will only be responsible for the cost of shipping the replacement book to the address of your choice.
While we do offer replacement books, please know that personalized books cannot be returned or exchanged for a refund. And by placing your order with Snowflake Stories, LLC, you agree to these terms and conditions.